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Faq
Advertising
How do I know what's on sale this week?
How do I know what's on sale this weekOur weekly circular can be found in our store locator.
When do weekly specials begin?
When do weekly specials begin?Most of our weekly specials begin on Fridays each week. However, some of our locations run on a different sales week. You can find this indicated at the top of your preferred location’s circular.
How can I have the weekly flyer sent to me again?
How can I have the weekly flyer sent to me again?If you want to have your weekly flyer emailed to you, just go to the Notification Preferences section of your account settings and you’ll be able to update your preferences.
I no longer wish to receive the weekly flyer. What should I do?
I no longer wish to receive the weekly flyer.What should I do?
If you no longer want to have your weekly flyer emailed to you, just go to the Notification Preferences section of your account settings and you’ll be able to update your preferences.
How can I find out which stores still have an advertised item in stock?
How can I find out which stores still have an advertised item in stock?Our stores are individually owned and operated, so item availability varies from location to location and is not maintained centrally. To inquire about advertised items, please call your preferred store and speak with customer service. The store's contact information can be found in our store locator page.
An item I was shopping for was already sold out. What can I do?
An item I was shopping for was already sold out.What can I do?
Our stores are independently owned and operated, so store policies for things like rain checks are set at the discretion of each individual store and vary from location to location. To learn about your preferred store's policy, please call the store directly and speak with customer service. The contact information can be found on our store locator page.
When will the item be advertised again?
When will the item be advertised again?Sales are announced on a weekly basis. We are unable to say when an item will be on sale again.
Account Information
How do I change my account information?
How do I change my account information?To edit personal account information, check the Personal Information section of our website.
Application
I would like to work for Key Food. Where can I get information?
I would like to work for Key Food.Where can I get information?
Store and headquarter employment opportunities can be found in our career page.
Does Key Food offer part-time jobs?
Does Key Food offer part-time jobs?Our individual stores offer part-time and full-time employment opportunities. Our headquarter employment only offers full-time employment opportunities. You can view all part-time store employment on the career page.
I have recently submitted my application, so when should I hear back from Key Food?
I have recently submitted my application,so when should I hear back from Key Food?
If you applied for a job at one of our stores, you should inquire about your application status with the store directly.
Data Protection
I have a question pertaining to your privacy policy. Who should I contact?
I have a question pertaining to your privacy policy.Who should I contact?
Information regarding our privacy policy can be found in our privacy policy page.
Product Concern
What if I am not satisfied with an item or the item is defective?
What if I am not satisfied with an item or the item is defective?If you are not satisfied with an Urban Meadow product, you can return it to your local store for a refund.
Our stores are independently owned and operated, so store policies for things like refunds and returns are set at the discretion of each individual store and vary from location to location. To learn about your preferred store’s policy, please call the store directly and speak with customer service. The contact information can be found on our store locator page.
Our stores are independently owned and operated, so store policies for things like refunds and returns are set at the discretion of each individual store and vary from location to location. To learn about your preferred store’s policy, please call the store directly and speak with customer service. The contact information can be found on our store locator page.
How can I submit a product request?
How can I submit a product request?Our stores are independently owned and operated, so product availability varies from location to location. To request a product, we recommend reaching out to your preferred location directly to discuss. The contact information can be found on our store locator page.
Where can I find information pertaining to product ingredients?
Where can I find information pertaining to product ingredients?To request product ingredient information, please visit our Contact Us page.
Store
Where is the closest store?
Where is the closest store?To find the store closet to you, please check our store locator page.
Where is Key Food opening near me?
Where is Key Food opening near me?To find out of any store openings in your area please check out our store locator page. Any new store that is opening will be marked as “opening/coming soon”.
When information about a new store becomes available, we’ll also announce it on our social media pages. Follow Key Food on Facebook, Twitter, and Instagram for more information.
When information about a new store becomes available, we’ll also announce it on our social media pages. Follow Key Food on Facebook, Twitter, and Instagram for more information.
Where can I find store hours?
Where can I find store hours?To find store hours and other store information please check our store locator page.
Where can I find the telephone number for a store?
Where can I find the telephone number for a store?To find store telephone numbers and other store information please check our store locator page.
I lost something in the store or in the parking lot. What can I do?
I lost something in the store or in the parking lot.What can I do?
For any lost items please contact the local store that you visited to inquire about your belongings.
Can I pre-purchase items to pick up?
Can I pre-purchase items to pick up?You may pre-purchase items to pick up through our online shopping partner Instacart. Please check our online shopping page for stores that offer pick-up/delivery.
What are my payment options in the store?
What are my payment options in the store?Our stores accept all major credit cards. For more information, we recommend reaching out to your preferred location directly to discuss. The contact information can be found on our store locator page.
What is the balance on my Key Food gift card?
What is the balance on my Key Food gift card?For all gift card inquiries please visit our Gift Card page.
My purchase amount was charged twice. What should I do?
My purchase amount was charged twice.What should I do?
We recommend reaching out to your preferred location directly to discuss. The contact information can be found on our store locator page.
Online Shopping
How do I review the status of my order?
How do I review the status of my order?You can review the status of your order by:
- Selecting My Account, at the top right of the Homepage
- Click Order History
- View "Order Status" on the right hand side
Where can I pick up my order?
Where can I pick up my order?Your store will have a designated pick-up area for your online order. Please contact your store for in-store or curbside pick-up options.
Can I change/cancel my order?
Can I change/cancel my order?When looking at your Account, under “Order History”:
- Any order in “RECEIVED” status may be updated or canceled online.
- Any order “IN PROGRESS” has been sent to the store and cannot be modified or cancelled online and Customer Service must be contacted.
Can I save items in my cart for a later date?
Can I save items in my cart for a later date?Yes, we save the items placed in your shopping cart and are not ordered immediately. Your saved cart is accessible only via the computer that created it, unless you were logged into your account when items were added to your cart. Please keep in mind that prices may change while your order is being set aside.
What if I am not home to receive my delivery?
Can I save items in my cart for a later date?Key Food and our family of supermarkets offer unattended delivery for those who cannot be home to receive their order. Simply let us know you will not be home in the Special Instructions when placing your online order.
If there is a problem with my order, who do I contact?
If there is a problem with my order, who do I contact?For general questions, feedback or general complaints please contact Customer Service. For urgent matters related to Key Food Delivery or Pickup orders, please contact your store. Store information can be located at the top of your online order email confirmation.
Can I purchase alcoholic beverages with my online delivery order?
Can I purchase alcoholic beverages with my online delivery order?We currently do not deliver alcoholic beverages on delivery orders.
What if I am running late for my scheduled pick-up order?
What if I am running late for my scheduled pick-up order?The ability to make a return is subject to the individual store’s Return policies, which vary by store location and are available by contacting Customer Service at that specific store location.
How do I request a refund for an item that I ordered online?
How do I request a refund for an item that I ordered online?For refunds, please contact Customer Service during regular business hours. For urgent matters related to Key Food Delivery or Pickup orders, please contact your store. Store information can be located at the top of your online order email confirmation.
What are delivery hours?
What are delivery hours?The typical delivery hours are between 8AM - 8PM, however are subject to each individual Store. Time slots are separated into 2-hour windows. Available delivery windows can be viewed when Delivery is the selected shopping method. (On holidays, delivery hours are subject to change per store holiday hours.)
What are pick up hours?
What are pick up hours?The typical delivery hours are between 8AM - 8PM, however are subject to each individual Store. Time slots are separated into 2-hour windows. Available delivery windows can be viewed when Pick up is the selected shopping method. (On holidays, delivery hours are subject to change per store holiday hours.)
Which methods of payment are accepted?
Which methods of payment are accepted?Visa, Mastercard, Discover and American Express are accepted.
Is there a cost with delivery?
Which methods of payment are accepted?The cost of delivery is $5.99.
Why can’t I find certain items on the site?
Why can’t I find certain items on the site?Items only appear on the website when they are both available at that store and have recent sales. This means that product selection will vary by store.
Where can I find my final order total after substitutions have been made?
Where can I find my final order total after substitutions have been made?You can view your finalized order, including any substitutions and the total amount charged to your method of payment, in your Account under Order History after your order has been marked as COMPLETED.